•10 min read
The Data Told You. Now Your Team Decides.
Knowing which customers cost you money is only step one. What happens next, in a room full of people with legitimate, competing perspectives, is where leadership actually earns its keep.
3
Articles Published
35+
Years Experience
Richard Allen
Guest author
Leadership Team
About
Richard Allen is the pen name for an experienced strategist who knows that culture and resistance to change will outlive every strategy unless attention is given to addressing this inertia, and making it an integral part of plans and actions.
Latest Articles by Richard Allen
•9 min read
The AI Told You. Now What?
AI is a smart, quick, hungry data-gatherer who seems eager to please you. Kind of like a new graduate from a top-notch school, or a name brand consultant. But AI does not own the consequences of the decisions it informs. You do. Here are 10 questions to ask before you act.
•8 min read
Why Your Team Knows Change Is Coming - And Still Does Not Move
Two CEOs. Two industries. Same frustrated question: "Why don't they just do what they are supposed to do?" The answer has nothing to do with defiance, and everything to do with how change actually works inside organizations.